Terms of Service

Last updated: 29 July 2026

Overview

Welcome to Panda Design – 3D Print Fabriek! The terms "we", "us" and "our" refer to Panda Design – 3D Print Fabriek, registered with the Dutch Chamber of Commerce (KVK) under number 87316064. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms limits or excludes any mandatory rights you have as a consumer under Dutch or European Union law.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have the consent of a parent or guardian to use the Services.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

2. Our products

We have made every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. Our products are 3D-printed, and minor variations in surface texture and layer lines are inherent to the production process.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.

3. Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order, for example in case of suspected fraud or products that are no longer available. Your order is accepted when we confirm it by email. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after production of your order has started. If we do not accept, change or cancel an order, we will attempt to notify you using the email address or phone number provided with the order.

Your purchases are subject to return or exchange in accordance with our Refund & Return Policy. This does not affect your statutory right of withdrawal, which is described in that policy.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Prices shown in our store include VAT unless stated otherwise. Shipping costs are shown separately at checkout before you place your order.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store, and to promptly update your account information so that we can complete your transactions and contact you as needed. You represent and warrant that you are duly authorised to use the payment method you provide.

5. Shipping and delivery

Delivery times are estimates only and are not guaranteed, except where a fixed delivery date has been expressly agreed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control. See our Shipping Policy for details. If you are a consumer, the risk of loss or damage to products passes to you when you (or a person designated by you) receive the products.

6. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, video and audio, and the design, selection and arrangement thereof, are owned by Panda Design – 3D Print Fabriek or its licensors and are protected by copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Panda Design – 3D Print Fabriek.

7. Third-party tools and links

The Services may contain materials, hyperlinks and embedded functionality provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access third-party sites, you do so at your own risk. Please review the third party's policies and practices before you engage in any transaction with them. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

8. Privacy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read the Privacy Policy.

9. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to maintain your Feedback in confidence, to pay compensation for it, or to respond to it.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, defamatory or otherwise objectionable, or that violates any party's intellectual property or these Terms. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback.

10. Errors, inaccuracies and omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is manifestly inaccurate, without prior notice (including after you have submitted your order).

11. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any laws or regulations; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame or intimidate any person; (e) to transmit false or misleading information; (f) to transmit any advertising or promotional material without our consent, including "junk mail", "spam" or similar solicitations; (g) to impersonate any other person or entity; or (h) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, spider, crawl or scrape; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable or terminate your account if we determine that you have violated any part of these Terms.

12. Termination

We may terminate your access to the Services (or any part thereof) if you materially breach these Terms, and you will remain liable for all amounts due up to and including the date of termination. Termination does not affect orders that have already been accepted, or your statutory rights in relation to them.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, and any other provisions that by their nature should survive termination.

13. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information.

Except as expressly stated by us, the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied. This does not affect your statutory rights as a consumer: products we deliver must conform to the purchase agreement (wettelijke garantie / legal conformity requirement under Dutch law), and nothing in this section limits those rights.

14. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Services or any products purchased through them.

Nothing in these Terms excludes or limits our liability for damages resulting from intent or deliberate recklessness on our part, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer, including the right to a product that conforms to the agreement, remain unaffected.

15. Indemnification

You agree to indemnify, defend and hold harmless Panda Design – 3D Print Fabriek and our affiliates, partners, officers, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your misuse of the Services. This section does not apply to the extent prohibited by mandatory consumer law.

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Waiver; entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

18. Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations, provided this does not reduce the guarantees owed to you as a consumer.

19. Governing law

These Terms of Service, and any separate agreements whereby we provide you Services, are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands. If you are a consumer residing in the European Union, you also enjoy the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in your own country. The European Commission also provides an online dispute resolution platform.

20. Changes to these Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Changes do not apply retroactively to orders already placed. We will notify you of any material changes to these Terms in accordance with applicable law.

21. Contact information

Questions about the Terms of Service should be sent to us at sales@panda-design.eu.

Panda Design – 3D Print Fabriek Wipstrikpark 135, 8025 CC Zwolle, the Netherlands Phone: +31 6 29465495 KVK: 87316064 VAT: NL003517125B55