Privacy Policy

Last updated: 29 July 2026

Panda Design – 3D Print Fabriek operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). This privacy policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, delivery address, phone number and email address.
Financial information, including payment details, transaction details, payment method and payment confirmation. Full card or account numbers are processed by our payment provider and are not stored by us.
Account information, including your username, password, preferences and settings.
Transaction information, including the items you view, add to your cart or purchase, return, exchange or cancel, and your previous transactions.
Communications with us, including the information you include when communicating with us, for example when contacting customer support.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Providing, customising and improving the Services. We use your personal information to provide the Services to you, including to perform our agreement with you, process your payments, fulfil and ship your orders, create and manage your account, handle returns and exchanges, and create a tailored shopping experience for you.
Marketing and communications. We may use your personal information to send you marketing and promotional messages by email, where you have consented to this. You can opt out at any time.
Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, and detect and investigate possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend not sharing your password with anyone.
Communicating with you. We use your personal information to provide customer support and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law, respond to valid legal requests, and enforce our terms or policies.

How we share personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

With service providers who perform services on our behalf, such as hosting providers (our store runs on Google Cloud), payment providers, IT management, customer support and delivery services;
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you;
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

We do not sell your personal information.

Cookies and similar technologies

We place only the cookies that are necessary to run the shop — for your basket, your language choice and signing in. We use no analytics, tracking or advertising cookies. Our cookie policy sets out exactly which cookies these are and how long they are kept.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under 16. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". We recommend not using insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations (such as tax retention requirements), resolve disputes, or enforce other applicable contracts and policies.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights with respect to your personal information. These rights are not absolute and may be limited in certain circumstances.

Right of access. You have the right to request access to personal information we hold about you.
Right to erasure. You have the right to request that we delete personal information we hold about you.
Right to rectification. You have the right to ask us to correct inaccurate personal information we hold about you.
Right to portability. You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Objection to and restriction of processing. You have the right to ask us to stop or restrict the processing of personal information for certain purposes.
Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, for example about your account or orders.

You can exercise these rights by contacting us using the contact details below. We will not disadvantage you for exercising any of these rights. We may need to verify your identity before processing your request. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. You also have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, or with your local supervisory authority in the EEA.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live. If we transfer your personal information outside the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the data is transferred to a country determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call +31 6 29465495, email us at sales@panda-design.eu, or write to Panda Design – 3D Print Fabriek, Wipstrikpark 135, 8025 CC Zwolle, the Netherlands. For the purposes of applicable data protection law, we are the controller of your personal information.